T-Mobile - Homestead, Pennsylvania

T-Mobile Homestead, PA

T-Mobile is a leading provider of wireless voice, messaging, and data services in the United States. Located at 330 Amity St, Homestead, PA 15120, United States, the store offers a wide range of services and products to meet the needs of its customers.

Key Features

• Cell Phone Store: T-Mobile specializes in the sale and support of a variety of mobile devices, including smartphones and tablets.
• Cell Phone Accessory Store: The store offers a wide range of accessories to enhance the mobile experience, such as cases, chargers, and headphones.
• Internet Service Provider: T-Mobile provides high-speed internet services, including home internet and mobile internet plans.
• Mobile Network Operator: As a major network operator, T-Mobile offers reliable wireless network coverage across the country.
• Telecommunications Service Provider: T-Mobile provides a range of telecommunications services, including voice and messaging plans.

The store also offers convenient services such as in-store pick-up, delivery, and accepts various payment methods including credit cards, debit cards, and NFC mobile payments.

Customer Experience

T-Mobile Homestead, PA is praised for its helpful and knowledgeable staff. A customer shared, "I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer" This highlights T-Mobile's commitment to customer satisfaction and retention.

The store has a rating of 3.7/5 on Google My Business, with a total of 143 reviews. This indicates a generally positive customer experience, with many customers appreciating the helpful staff and convenient services.

Accessibility

The store is wheelchair-accessible, with a dedicated car park and entrance to ensure all customers can access the store easily.

For more information, customers can visit the store's website at t-mobile.com or contact them at 4124628800.

👍 Reviews of T-Mobile

Annie R.

5/5

I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer!

Katelyn M.

1/5

If I could give this place zero stars I would. The staff (ESPECIALLY JORDAN THE MANAGER) were so UNHELPFUL and UNPROFESSIONAL. I had a different store send in warranty and verify the condition of the device. I went to pick up at this location who then tried to say a scratch was a crack. After Jordan scratched at the screen several times to see if there was a protective cover on it. I ended up driving back to the first store who looked at the device again and verified it was fine for the warranty. So they had to cancel the warranty through Homestead and reapply it to their store. So now I have to wait longer to get a device that should have been dealt with already. Mind you it's a kids watch with GPS so now for a longer period I will have no way to keep tabs on my child when they aren't home. All of the staff at the Washington location deserve a raise as they are so friendly and go above and beyond for great customer service. The Homestead location needs a new manager and a total overhaul on employees or they all need classes on what good and friendly customer service looks like.

Sandra K.

5/5

Win win win 😀Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!

TA M.

1/5

I'm a new customer to T mobile and I went to this location to get a new Sim card. The sign said that opens at 10am it's 10:20 and the doors are still locked.
An employee, Tyty was there to work but wasn't a manager yet so she didn't have a key. She kindly explained the situation and that there was no manager to open the store. I believe that Tyty would make an excellent manager and deserves a promotion. As for T mobile, I'm probably not going to keep my plan with them. This isn't the only poor experience I've had, it's also impossible to understand customer service when they speak a different language than me, so almost have the end in sight. Thanks T mobile for showing what you're all about. Two thumbs down!

Maddie F.

1/5

The customer service was horrible. I forget the name of the employee but could 100% say who it was if I saw him again. Was so dismissive and very disrespectful. Wouldn’t let me finish a sentence and only cared about getting a sale when I had switched to t mobile over the internet. Will not be going back to this store as employee made the experience just horrible.

Tom K.

5/5

This T mobile store was great service was fast and the manager Jordan is top notch. I was in and out quick with excellent service.

Tonisha H.

5/5

Jordan was awesome with his help of transferring my new phone and very informative. Thanks again, Jordan for making this a wonderful 1st time visit to your store.

Gabby K.

5/5

Jason was fantastic, he was so personable and a real pleasure to work with. He helped me upgrade my phone and got me all right. Really appreciated him!