The Dann Law Firm - Cleveland, Ohio

Cara C.

The Dann Law firm took my very difficult and complicated case and Brian Flick guided me through a confusing and anxious time, everything was delayed by the federal administration and he patiently answered my many, many questions and was very compassionate as my case revolved around my medically complex child and her unknown future. I was under Mr. Flick's assistance for several years total and we both celebrated joyously when my case was resolved successfully. The Dann Law Firm represented a single mother with a complicated child and case and limited resources and they worked hard to get me the result I needed. I am so grateful to Brian Flick and Dann Law Firm for all their help, and mostly their kindness to my family.

linda E.

Attorney Kurt Jones and Paralegal Maureen Dial have what it takes to represent and solve most difficult cases. I highly recommend The Dann Law Firm for your legal concerns. Thank you for your assistance!!!

Joseph C.

Based on my experience as a customer, I would not recommend this law firm to anyone. I contacted Dann Law a year ago to represent me in a case where Airbnb had lowballed me on some damages caused by a guest.
I am an Airbnb superhost, this was the worst guest we’ve ever had, they left human waste in the house, damaged stuff, we documented everything we had proof, etc. etc. and Airbnb just wouldn’t cover the true cost.

I contacted Dann Law, and they were going to represent me in arbitration against Airbnb.

Here is why I can’t recommend them

Bad communication
From the very beginning, it was clear that they had deplorable communication.

Messages would go unanswered, zero follow up, it was so bad at one point that Marc Dann, the head lawyer personally called and apologized and claimed that they would do better.

They did not do better and I should’ve found different representation right there, but that is my mistake.

As someone not familiar with the arbitration system, what I was hoping for was someone that would explain in a timely manner what would happen and what I can expect. Instead, what I found is that I had to beg for answers and updates all the time, and it very much seemed like my case was an extremely low priority for them.

Lack of interest in the case
On two separate occasions, they waited til literally the day before a deadline to reach out and ask me a barrage of questions. It’s hard to trust your lawyer when they are asking you for stuff you’ve already given them 24 hours before it’s due.

As per arbitration norms, they shared with me the documents from airbnb, but they never once shared their own arguments against airbnb, communicated how they planned to argue the case, explained what anything meant, again, it’s clear my case wasn’t a priority and yet somehow they seemed confident. This approached caused a lot of anxiety for me and it turned out I was right to be worried.

Potential bad faith
I don’t know if this is true, but I’m forced to wonder if they took my case because it was a guaranteed payout. I already had a proposed settlement from airbnb for several thousands of dollars, meaning that even if they lost they’d still recoup 1/3 of said statement.

(And lose they did. Literally every argument every bullet point. They got trounced.

I did not include them losing in this list because that’s not something they can control. It’s everything else they did that sucks)

Lack of professionalism
After sending me the documents showing that I had lost, they made zero effort to explain why or how. I texted Marc Dann, I explained that losing is one thing but I felt like my case wasn’t handled well. He said he would look into it and get back to me. That was 1.5 months ago.

These people are either incompetent or they are working at a volume that they can’t properly service in which case they should hire more people or turn down clients.

Run away

Vince S.

Long story short, these fine folks helped me win a case against a major credit card company. I had sleepless nights in battling the credit card company for a disputed charge, and Dann Law Firm got a settlement that was quite satisfactory to me and truly gave me a mental win as well as a financial win. The staff is also amazing; Maureen is a true an asset for Dann Law and really has made working with the firm a pleasure. Nobody ever wants to have to engage attorneys, but there are times that you have to. I cannot image my case would have been better handled by any attorneys or firm on the planet. I have read some other comments, and I feel some are unfair and due to a lack of understanding of how slow "justice" moves; my case did take almost a year to resolve, but I went in expecting that and most of the delay was awaiting the credit card company to respond. And note that you cannot expect every case to be worth pursuing, but I feel that this firm will take your case seriously and proceed with your best interests at heart. 5 strong stars!

Cedric _.

Dann Law, and specifically Mr. Kurt Jones, provided me with the legal counsel I had been seeking for some time. Mr. Jones treated my case as if it were as important to him as it was to me. The detailed and strategic execution supporting my case was greatly appreciated. I highly recommend Mr. Jones and Dann Law to stand by you in your time of need.

Jason

They dont want to talk to you. Thats why they have someone who will have absolutely "NOTHING" to do with your case answering the phone, and asking all the questions.

Robert R.

It is the old adage "you get what you pay for" and in this case "pay" is the key word. I assume because they were hired on contingency, I felt getting a settlement and deducting their fees was the main priority, not the client. Overall, I felt the representation was adequate, but I had to keep pushing that we go to court until we get what we want. Finally, just days before the trial, the mortgage company came to us with a proposal close to what I wanted. I would have left the review at 4 stars if this was my only issue with the firm.

The reason I have decided on two stars was I felt that as soon as Dann Law was paid, they dropped me like a hot potato. I was told when I agreed to the settlement that Dann Law would help me negotiate my payoff amount to the mortgage company after the settlement was complete to try and bring the amount of the payoff down to what I had left after Dann Law took their fees. That is not what happened. Once Dann Law was paid, they requested a standard payoff quote and I got an email saying I could contact the mortgage company myself and try to negotiate a lower payoff, but Dann Law was closing my case. They immediately filed documents withdrawing from my case.

I understand that law firms are about all billable hours and making money, but at least do what you say will do.

EDIT: I have added a third star to the review based on the fact that the owner reached out to me to better understand why I was not pleased. Although I still feel like I got dropped once the fees were paid, it does say a lot that Marc Dann takes time to understand why clients are not 100% satisfied.

Thank you

RL

DAVID vs GOLIATH

If you are familiar with the David vs Goliath story then you understand The Dann Law Firm. They will fight and win against the “Goliath” corporations, banks, mortgage lenders, etc… These large entities have endless amounts of funds and resources to defend against their wrongdoing. This may be intimidating for some law firms but not The Dann Law Firm. They have the faith and confidence in their expertise that actually makes them the intimidating force against the Goliaths.

I talked to several different law firms before going with The Dann Law Firm. I chose them for several reasons. Some of those reasons include:

Honesty - The lawyers and staff were always honest with me regarding my case. Even during the times that it was something I did not want to hear, they gave me their expert and honest opinion. In the end they were right and I always appreciated their honesty.

Passion - They are the most passionate group of professionals for protecting consumers and their clients.

Integrity - This is hard to explain. Everything they did was done with integrity. They have the strongest desire to help their clients.

Empathy - Unfortunately, there is an unfair “stigma” for people facing foreclosure or have been victimized by a large corporation. I did not want a firm that felt sorry for me (sympathy), I wanted a firm that was empathic to my situation. They were compassionate and understanding.

For my specific case against my mortgage lender, The Dann Law Firm made possible what seemed impossible. They are the consumers “guardian angel”.

Simply put, the lawyers and staff at The Dann Law Firm are the best of the best.