Redstone Federal Credit Union - Madison, Alabama

Address: 3752 Sullivan St, Madison, AL 35758, United States.
Phone: 8002341234.
Website: redfcu.org
Specialties: Federal credit union, Mortgage lender.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 80 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of Redstone Federal Credit Union

Redstone Federal Credit Union 3752 Sullivan St, Madison, AL 35758, United States

☎️8002341234

⏰ Open Hours of Redstone Federal Credit Union

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–1 pm
Sunday: Closed

Redstone Federal Credit Union stands as a prominent financial institution serving the Madison, Alabama, community and beyond. Located at 3752 Sullivan St, Madison, AL 35758, and reachable at Phone: 8002341234, the credit union offers a comprehensive suite of financial services designed to meet the diverse needs of its members. Their website, Website: redfcu.org, provides detailed information about their products, services, and community involvement.

About Redstone Federal Credit Union

Redstone Federal Credit Union is a federal credit union, meaning it’s owned by its members rather than shareholders. This structure fundamentally shapes the credit union's approach to financial services, prioritizing the well-being and financial success of its members. It operates with a mission to provide affordable and accessible financial solutions, fostering economic stability within the communities it serves. The credit union’s history is intrinsically linked to the Redstone Arsenal, initially established to serve the employees and families of the military base. Over time, it has expanded its reach to include a broader range of individuals and organizations.

Key Services and Specializations

Mortgage Lending: Redstone Federal Credit Union is a recognized Mortgage lender, offering competitive rates and personalized guidance to those seeking to purchase a home. They provide a full range of mortgage products, including fixed-rate, adjustable-rate, and FHA loans.
Personal Banking: Members have access to a variety of personal banking services, including checking and savings accounts, debit cards, and online and mobile banking platforms.
Business Banking: Redstone Federal Credit Union also caters to the financial needs of small businesses, offering business checking and savings accounts, loans, and merchant services.
Credit Cards: They provide credit card options with varying rewards and benefits.
Financial Counseling: The credit union offers financial counseling services to help members manage their finances effectively.

Convenient Features and Accessibility

Redstone Federal Credit Union is committed to providing a convenient and accessible experience for its members. The Sullivan Street location boasts several amenities designed to enhance member satisfaction. These include a drive-through for quick transactions, a wheelchair-accessible car park, and a wheelchair-accessible entrance, ensuring inclusivity for all members. The credit union’s extensive network of branches and ATMs further expands accessibility across the region. Furthermore, the digital platform—accessible through their website and mobile app—offers 24/7 access to accounts and financial tools.

Member Feedback and Reputation

Based on numerous online reviews, Redstone Federal Credit Union consistently receives positive feedback from its members. The Google My Business profile reflects an average opinion of 4.2/5, highlighting the high level of satisfaction among its clientele. Members frequently praise the credit union’s knowledgeable and pleasant staff, noting their helpfulness and commitment to providing excellent customer service. The convenience of multiple locations and accessible services is also a recurring theme in the positive reviews. The ease of managing accounts online and through the mobile app is another significant advantage cited by many members. It’s clear that the credit union fosters a strong sense of community and prioritizes member needs.

Additional Points of Interest

Beyond the core services and amenities, Redstone Federal Credit Union actively participates in community events and supports local initiatives. They demonstrate a dedication to social responsibility and aim to be a valuable partner within the Madison community. Their commitment extends to offering competitive interest rates and fees, aligning with their mission of providing affordable financial solutions. The credit union’s robust online presence and responsive customer service further solidify its reputation as a trustworthy and reliable financial institution. The emphasis on member education and financial literacy programs underscores their dedication to empowering members to make informed financial decisions. The combination of a strong commitment to member service, competitive offerings, and convenient accessibility makes Redstone Federal Credit Union a compelling choice for individuals and businesses seeking a supportive and financially sound institution.

👍 Reviews of Redstone Federal Credit Union

Redstone Federal Credit Union - Madison, Alabama

Stephen M.

5/5

Redstone Federal credit Union has been everything that I had hoped for and more in a bank. So many convenient locations. The staff is knowledgeable and pleasant and helpful.

Cameron

1/5

Absolutely horrendous customer service from Tyler. His attitude was actually on par with RFCUs current standard, but beyond subpar for Credit Unions across the country. He was ignorant, misinformed, rude, condescending and flat out nasty. It’s no wonder so many people are choosing to leave and join other unions with informed people. Amber was so nice and helpful and I pity that she has to manage a team of people with the likes of Tyler, she deserves better. Jordan was a smart young man, he explained how the system works & I appreciate his professionalism. I am not sure why Redstone is adamant on running my debit card transaction as a cash advance for a payoff on a card account, but I already know that’s their way of attempting to stall paying off your balance. Why not adjust the payoff as POS? I’m sure there are ways to get around that outdated method. With the terrible ghetto interaction I had today, just reconfirms why I can’t wait to fully close my account with this Union and be completely 100% finished with their problematic attitudes. My credit union reassured me multiple times, what their policy is and how it works and considering I’ve not had 1 issue with them since joining, but multiple with Redstone, I’ll stick with my union’s explanation. Regardless, Tyler was a nightmare to work with and does not need to be customer facing. I hope Amber and Jordan do well, they were great!

carolyn C.

1/5

The lady we just had at the branch on Sullivan street was extremely rude and very unprofessional. If you work with public you need to have good work ethic and know how to speak to people. She didnt even look at my sons account before she said "sorry cant help you!" He was going to pay off a loan then apply for a stretch loan which is what the branch manager lady told him two months ago, then this lady said that my son had to get another checking account and have it for three months before he "could even" apply for any loan at Redstone. Then she said once that other loan is paid off he cant apply for nothing for three months. That is not what he was told originally. Yall all need to get your story straight and be on the same page. We will be withdrawing all our money our of our accounts from your bank and take our business elsewhere. If I could have given her a zero she sure deserves it.

12-27-2024
Went in to the branch on sullivan street and tried to deposit a check into our joint account that I have done before only to be told that my husband has to be there also. Since when I have always deposited checks into our joint account before. Those tellers need more training on services dbs customer service! I will be taking my banking needs elsewhere!

K B.

2/5

Poor customer service for a credit union. Third rate online services. Accounts and cards randomly placed on hold. Have been a member for 25 years and about every 2 years I'm locked out of card or account for no explainable reason. The worst part is, there is never any notification given when an account or card is locked. I'll only find out when I need to use the service. Leading to a multi-day attempt to gain access again.

Calvin W. J.

5/5

I recently opened a business account with Redstone Federal Credit Union and I am very pleased with the service I have received. The staff was friendly and knowledgeable, and they made the process of opening an account very easy. The online banking system is also very user-friendly and I have had no issues with it. I highly recommend Redstone Federal Credit Union to anyone looking for a great banking experience.

Lynsey B.

5/5

I had a great recent personal loan process at Redstone Credit Union. Jessa was who I originally met for a personal loan and she was extremely helpful and told me my pre approval amount and was not pushy on anything. I decided to go back two weeks later and get my pre approval personal loan and Aarion helped me. She was outstanding as well and extremely helpful and genuinely wanted to help me. I appreciate them both and had a good experience.

William A.

4/5

Quick and easy banking. The staff is friendly and helpful. I usually don't have to wait in line very long.

Jackson P.

2/5

I went to the Sullivan Street location in Madison, AL to apply for a loan. I spoke with Frederick Jamar. I am a police officer and was in uniform and I got the quick impression he was not a supporter of police, I don’t personally care though. He was very short with me and left me in the room for almost 5 minutes alone at one point while waiting for a response. Seemed very unprofessional to me when I was very polite the whole time.