Opticom Sign Post Services - Santa Clara, California

Kelsey T.

We have been using Opticom Signs for all of our real estate needs over 8+ years. They are hands down the BEST!! They make installation and take down of a sign very simply & our clients are always satisfied. Their process is user friendly, making it easy to order what you need with a variety of options to select from, which helps because every Home is Unique. To top it off they keep your inventory & ensure you are happy! Their customer service goes above and beyond, I even got a call from their sign shop to make sure what I selected was what I wanted!! We love their customer service, turn around time, custom features, quality of work and the value they bring to our business! We highly recommend Opticom Signs for all your real estate needs. Thank you Opticom Signs for all your hard work!!

Chris E. R. E.

We have been using Opticom Signs to put up and take down our posts and real estate signs for all our listings and this sure is a great service. It is easy to order what you need done from their website as they keep all your inventory for you! The staff is always so helpful when you need to call in a request too. I have to also give a big shout to their sign shop where you can have custom riders made....I love this service. Turn around time is fast and you will see your custom rider on your sign with your custom message, property website or open house hours. Thank you Opticom Signs for adding such value to my business. Chris

Steph Z.

This company installed my sign at a heavy raining day, second day when I got there to hang my sign, the post has already fell, I asked them to repair it, but they charged me for additional $30. This company is really unprofessional. I would never use them again and suggest you dispute to your credit card company as soon as you got additional charge. BTW, they don't follow your notes/request when they do installation.

R X.

They installed sign on our property today. They did not ring the doorbell or let us know they were there - I agree with tbe other poster, they should let tbe homeowner know tbey are there. I happened to see them as they were finishing up, and ran out. They put the sign with one side of the sign backed up against our stone pier, so the sign is only visible on side, and it also blocks our address sign on the stone pier. I asked them to move it, but the one talking was very rude, and said if we don't like it then it's our agent's fault for not specifying an exact location. He refused to move it when I asked him. We only wanted the sign so all the walkers and people visiting neighbors could see it - if they walk or drive downhill instead of uphill, which many of the walkers do, and come back via another route, they can't read it. Rude and unprofessional, and sloppy work, as the sign is tilted. And they didn't wear masks, as their website claims they do.
FOLLOW UP -
Dominic, the manager, took care of our issues. He was very nice, and sent out someone to move the sign to a location we chose with the help of the new installer, and the sign looks great now. The new installer was also very nice. Thanks to the company for resolving this so nicely.

Silvia B.

Very disappointed. I ordered sign post and call capture rider, got charged for both and paid for both. I gave them plenty of time to get this right. I called when I noticed that their order confirmation email (with a no-reply address) on the third day after I placed the order did not have the paid rider included. I got promised per phone that the next day I will have the rider on the post. The next day which is today, I emailed to their customer support to give me a status update, never received a response and no rider on the post by noon. I called again, received another promise that the next day it will be on. I told them that I want that in written and that it will be on the rider tomorrow morning the very latest as we go live with this listing and the rider was supposed to replace the brochure box as source of info. All I got so far was a written automatic email statement with do-not-reply, that the "repair" order will be done and I will be notified when it is done. No more details and no apologies for dropping the ball. Very bad customer service! I have to tell my client why there is no rider on the post and why we have no information available for drive by prospective customers on the first day the listing goes live.

Zain D.

My Redfin realtor used Opticom Sign Post Services to install a "Coming Soon" sign my on the property of my condominium complex. They were given written instructions to install the sign on the street corner at my address--however, they proceeded to install it on someone else's property (on the opposite side of the street).

Upon calling the company to explain the situation, I spoke with Teresa, who insisted that the sign was installed as instructed (even though I am the one who knows exactly where it should have been installed). Teresa proceeded to blame my realtor, saying that she may have provided them with an incorrect photo in the original order. Since I could not see the photo, I could not confirm or deny this.

HOWEVER, the fact remains that (regardless of what the photo showed) the building addresses are clearly labeled, and it shouldn't have been installed at an address that was different than written in the order!

I waited in my home all day for the installer to let me know when he arrived, however, he NEVER once called or checked-in with me, EVEN WHEN there was confusion about the placement. He just came, installed it in the wrong place, and went. I realized the mistake less than 30 minutes after it occurred, but when I asked Teresa if she could send the installer back, she said it would have to wait until tomorrow (Saturday).

ITS ON SOMEONE ELSE'S PROPERTY. COME BACK AND FIX YOUR MISTAKE ASAP. This is not right, nor the correct way to do business! I am very upset about this, and the attitude I received. AVOID these guys!

UPDATE (August 19, 2019):
Even though Teresa told me that the sign could be moved on Saturday, Opticom Sign Post Services does not operate over the weekends! Meaning that I was lied to, just to get me off the PHONE! This comes in addition to her bad attitude and unapologetic tone with me. Furthermore, I received an email from Anne—who is apparently the owner—suggesting that they did nothing wrong, and will not remove the sign from someone else's property unless I pay them more! DO NOT USE THIS COMPANY... they are disrespectful and unprofessional.

Joy V.

Not a great experience so far. I talked once several days ago, and today called back to get some additional info. I called3 times. Left 3 messages. Never heard from anyone. Not impressive.

Humble H. L. J.

Greatest people on earth work here. Very helpful and open. Family owned and once you leave you'll think you're family too 😊