JoAnn D.
The are 3 options in Garrison, all owned by the same person/company. We arrived on Sat, 8/3/24, planned to depart Fri, 8/9/24 visiting family on Lake Audubon. Asked night mgr about walk-in shower, told all rooms have showers. Asked about the success of new "pizza venture" he told me it's slow when they aren't full of fishermen, closed on Sun and Mon. A/C-Heater fan in the room very noisy and room was humid, not unexpected on ground floor. Put suit cases in room, "Do not disturb" sign on door, went to visit family. Sunday: I took a shower, tub wall too high for wife with mobility problems, washed her hair in the sink using a glass to wet and rinse hair, used wash cloth, soap and towels to clean up. Monday: I took a shower, used last bath towel, wife cleaned as previous. Tuesday: I used damp bath towel and opened back-up roll of toilet paper and emptied Kleenex box, left room between 10 & 11 AM, turned door tag to request cleaning. Returned 9-10 PM. No change to the room, talked with Night Mgr about lack of service. He gave me replacement towels, Kleenex and toilet paper. He said he would leave a note for the day shift. Left Next day, Wed, about 10 AM. I spoke with a cleaner (don't know his name) and Front desk lady reminding them we needed cleaning (wet towels in room), again changed tag on door requesting service. Returned Wed night about 9 or 10 PM. Nothing changed. I admit I lost it with the lady at the front desk and dropped the "f" word because I can't seem to get the room cleaned. Shortly after I received a knock on our door, a lady explaining that she was responsible for all the people in the hotel and that if I did not immediately go to the front desk and apologize to the night employee she would contact the local police and have us physically removed from the premises. Obviously I do not want to go to Minot or Bismark to look for a hotel room so I went to the front desk and apologized to the employee, not her fault anyway but I still had an issue with her not looking at me as I complained. The general manager stated that she checked with her employees and none of them ever spoke with me. She, general manager, then told me that the cleaning people start their day when the contractors leave their rooms, between 8-9 AM. They make one pass through the hotel, if there is a "do not disturb" sign on the door at that time there will not be any service that day. Further more, towels, etc. are exchanged after 3 days, linens after 5 days. I didn't find that written anywhere but I guess it is in the employee handbook.||On Thurs morning about 8 AM we received a knock on our door (do not disturb) on the door. It was one of the cleaners telling me that she had a very specific note stressing that she "must" talk with me. I explained that everything was settled the previous night, she said she thought anytime before 3 PM requesting service was standard. I told her she needed to double check because that had changed. She then took the damp towels, asked if we wanted clean sheets, I told her we were leaving on Fri and really didn't need them at this point.||This probably won't be posted but it should be pretty obvious that we won't be back. I imagine we would be "black-listed" by the hotel as well.
