Import Specialist LLC - Branford, Connecticut

Overview of Import Specialist LLC

Import Specialist LLC, located at 540 E Main St STE 17, Branford, CT 06405, is a highly regarded auto repair shop that boasts an impressive array of services including auto electrical service, auto tune-up service, brake shop, car repair and maintenance, and tire services. This establishment stands out not only for its comprehensive service offerings but also for its commitment to customer satisfaction, as evidenced by its glowing online reviews.

Characteristics of Import Specialist LLC

Import Specialist LLC is distinguished by its dedication to providing exceptional auto repair services. The company's specializations cover a wide spectrum of automotive needs, ensuring that whether you're dealing with a minor issue or a major breakdown, they are equipped to handle it. Their ability to perform detailed tasks, from fixing an open convertible top on a Volvo to a complex service on a BMW X5, demonstrates their versatility and expertise in the field.

Accessibility and Convenience

For those with mobility needs, Import Specialist LLC offers a wheelchair accessible entrance and a wheelchair accessible parking lot, making their services inclusive and easily accessible to everyone. Their office hours include recommendations for appointments, which is a thoughtful touch that helps manage time efficiently for their clients. Additionally, they accept various payment methods including credit and debit cards, ensuring convenience for all customers.

Customer Experience

The average opinion on Google My Business for Import Specialist LLC is a remarkable 5/5, which speaks volumes about the quality of service provided. One of the standout experiences shared by a satisfied customer involved an emergency situation with their Volvo where the sunroof was stuck open. The staff, led by Steve, not only resolved the issue promptly but also addressed a distracting alarm problem with extra care and attention. This kind of dedication and willingness to go above and beyond is what keeps customers coming back.

Another testimonial highlighted the reliability and trustworthiness of Steve and his team, especially during busy periods. Such testimonials reflect the high level of service and customer care that Import Specialist LLC prides itself on.

Recommendations for Potential Customers

If you're in Branford or surrounding areas and need automotive repairs or maintenance, Import Specialist LLC is definitely worth considering. Given their wide range of services, commitment to accessibility, and the overwhelmingly positive feedback from their clients, it's clear that they are a reliable choice for all your automotive needs. Whether you're looking for an oil change or a comprehensive vehicle service, Steve and his team are ready to offer their expertise. Remember to book an appointment in advance to ensure timely service. With their exceptional track record and customer-centric approach, Import Specialist LLC promises a seamless and stress-free experience for every visit.

👍 Reviews of Import Specialist LLC

Angela C.

5/5

I had an emergency where my Volvo convertible top was stuck open. Steve and his staff dedicated a lot of time to figure out not only how to close the top but to stop the alarms that were blaring. He did a great job and he definitely went above and beyond what any other mechanic would’ve done. Thanks guys!!

Tom A.

5/5

Steve went above and beyond to service my BMW X5 during a time crunch. He is one of the most trustworthy and reliable mechanics around - and he really knows his stuff! Huge thanks to Steve and the crew

Jim M.

5/5

My 2014 Cayman S suddenly started dripping a very small amount of oil. I phoned Steve and we set up an appointment for me to bring my car in. Steve explained that sometimes the Caymans would leak a little oil because of a clogged valve, but he would know better once he had it on the lift. I left the car, and waited for him to call. A few hours later, Steve called and explained that the oil was dipping from around the oil pan plug. He pulled the plug (quickly), and replaced the washer on the plug. Steve explained that the aluminum washer has to compress a specific amount in order to seal correctly. I had changed the oil myself and used an aftermarket washer, and it was a fraction too thick to compress the right amount. Steve replaced the washer, re-torqued the plug, washed the small amount of oil off the underside of my car, and told me to let let him know if it was still dripping. He sent me home with the leak fixed, and charged me nothing for the work! A week later, still no drip, so I'm calling this fixed. Great work, and very friendly, and knowledgeable. I'll be bringing my car back to him again, when it needs work.

wrenchriteauto

5/5

As a tech I can say Steve is the man. He is an electrical wizard and continues to amaze me with his diagnostic abilities and work quality.
Go see Steve.

Barbara M.

5/5

Always gets it right the first time ! Excellent service ....

Shawn G.

5/5

Great people, knowledgeable and trustworthy

Carl M.

5/5

Thanks