Hop2.com - Long Island City, New York

J M.

Edit: They tell me to contact them. And just get the same regurgitated answer. Yeah. Still.A.SCAM!

Definitely SCAM! I should've looked at their reviews before I booked..I made my family of 4 trip back in August 2024 for June 2025 trip. I have basically been receiving change of flight schedule every other week. Now our itinerary is full of long layover (both outbound and inbound now) between 11 to over 14 hours both ways. Now I am having the same issues as others with Hop2 stating because of changes to my flights my insurance i purchased for my trip is no longer valid. How does that work? Definitely a scam and I will never use them again.

Juzt D.

DO NOT USE!! DO NOT USE!! DO NOT USE!!

If I could give NEGATIVE STARS I would. EXTREMELY disappointing, and disgusted with this Company and its Services.
I booked a Trip to South Africa for my Birthday, added the insurance onto my ticket, which I rarely do but seeing how things have been going lately with cancelled flights, weather and the state of the travel world I said better safe than sorry. Due to unforeseen and unfortunate events on my Birthday, it was in my best interest to cancel. I lost two family members , including a sibling. I contacted the agency, which informed me I needed to contact the airline, which pushed me back to the agency and then provided me with their warranty department. There was an online claim that needed to be submitted, which I did and they asked for documentation to support the reason as to the cancellation, which included boxes for details. My claim was denied due to not having a death certificate. How do you produce a death certificate within a day of death It gave examples of documentation that you could provide, which would be an obituary, no funeral has taken place yet, so that wasn’t available and a news article, which was published and uploaded online and it was still denied!! On top of that the airline charged a cancellation fee which was more than half of the price of the ticket and also if I tried to rebook they wanted an additional $497 on top of the $953 that was originally paid for the flight. This was my first and last time using HOP2 services. Extremely dissatisfied, and disappointed. ULTIMATELY DISGUSTED.

Praveen B.

I booked my flight for me and my friend. Our flight got cancelled at the very last minute. It was on Nov 8 flight from Kathmandu to Toronto via Qatar airlines. I talked with Qatar airlines. The told me the refund will be 1150 USD. My friend got his refund with in 3 days and I had to wait 35 days. Initially, they initiated my refund amount as 1110 CAD and then 910 and ended up giving $860. They didn’t think how a customer suffered at the very last moment when his flight got cancelled and had to book the way more expensive flight than usual. It was just a horrible experience. No never again to hop2.

Kasey D.

ABSOLUTELY TERRIBLE COMPANY.

I originally booked my tickets on January 18th for a trip scheduled in August. I accidentally entered the wrong dates of travel. I contacted Hop2 to notify them of my error - they quickly fixed the issue. To do this, I needed to rebook NEW tickets and they refunded me the price of my original incorrect tickets. This all made sense.
Fast forward a few months, and Cam and I decided we wanted to upgrade one leg of the flight to premium economy. I attempted to do so on the Airline site, but was told by Lufthansa that my ticket times did not match the flights and they were unable to help me. They told me Hop2 needed to correct my tickets. I called Hop2 and they were able to make that correction. We then moved on to attempting to update to premium economy.
On the Lufthansa site, I saw that the upgrade would be $600 per person. When I talked to Hop2 on the phone, they told me my new ticket price would be $2,760 (my original tickets were $2,210). I thought wow! What a great deal (thinking the 3rd party had a connection)! I confirmed the price of $2,760 - and the agent told me yes - I would pay the difference of $2,760. My understanding is that I would pay that amount and be refunded the $2,210 just like what happened in January.
When I followed up a week or so later to ask about my refund, I did not receive a response. Ultimately they called me and told me that the $2,760 was in ADDITION to the $2,210 I had already paid. We went back and forth for some time regarding the clarity of the communication - I would have never agreed to pay over $5,000 for tickets.
The Hop2 Agent questioned MY integrity and said I was trying to take advantage of the system - when it is clear that their poor communication lead to me severely overpaying for what I got. I ultimately filed a claim with my credit card company, which after investigating, they awarded us the money back (the $2,210). Hop2 then contacted me and let me know they would cancel my flights 48 hours before my departure if I did not pay back the $2,210. I had no choice but to pay it or risk having no way to travel. The lack of clear communication, the disrespect shown by the agents and ultimate harassment of Hop2 is unacceptable. Stay FAR away from this company!!

Artur Z.

trent was a wonderful help he got my confirmation and my booking settled in a very timely manner. very courteous and kind gentleman he gave me the info i was looking for immediately and didn't waste my time with unnecessary information. i would highly recommend using hop2 i had no issues what so ever. thank you again trent!

Liam P. W.

DON'T DO IT!! This company is not legit or truthful! So much trouble, emails about things I didn't request. Had to dispute the charge with my bank. Expedia is the way to go.

ken M.

Scam Alert 🚨 ! This company charged my 11 years old daughter for a mistake on her name change over $4000 for a flight to Philippines, which it could be a simple name correction if you go directly with airline I never did a bad review on any site I’m only doing this so others didn’t have to go through hell like we did. If hope2 doesn’t agree with my review they can contact me but they won’t because when I called all they do is giving a around so do yourself a favor stay form this company and book directly with airline

Sarah S.

If I could give 0 stars, I would. This company is incredibly misleading and has terrible customer service. They advertise insurance and lower rates to suck people in then rip them off through technicalities by purposely putting everything in small font hidden in attachments to cover themselves when people call them out on the very intentional language they use. I booked a flight to Europe 5 months ago with insurance and tried to change it last month (two months early) due to an unexpected scheduling conflict. Hop2’s website had the option to get $460 refunded in February but I should have been eligible for a full refund. I spoke with their “customer service” multiple times and they proceeded to tell me I am not eligible for a refund at all. Then I go to log in to my account in March and it says I can get a $190 refund. I called their customer service line again and the manager told me to click the “accept refund” button so it will show me that there is no refund… It has been an incredibly disappointing customer experience. I strongly suggest you take your business elsewhere.