Family Wireless Services, LLC - East Hartford, Connecticut

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Family Wireless Services, LLC: A Comprehensive Overview

For individuals and families seeking comprehensive tech solutions and reliable service, Family Wireless Services, LLC presents a compelling option. Located at Address: 501 Main St, East Hartford, CT 06118, and reachable by phone at Phone: 08959111, this locally-owned business offers a diverse range of services designed to meet modern connectivity and repair needs. Their website, Website: facebook.com, provides further details and customer testimonials.

Specialties at Family Wireless Services, LLC extend beyond simply providing cell phones. They function as a dedicated cell phone store, offering a selection of devices and plans. Recognizing the importance of technology integration, they also provide a valuable computer repair service, assisting customers with hardware and software issues. Furthermore, they offer convenient fingerprinting services, a money transfer service, and specialized phone repair service, covering a wide spectrum of technological needs.

Key Features and Services

• Cell Phone Sales & Plans: A curated selection of cell phones to suit various budgets and needs.
• Computer Repair: Troubleshooting and repair services for desktops and laptops.
• Fingerprinting Services: For legal and identification purposes.
• Money Transfer: Facilitating convenient and secure money transfers.
• Phone Repair: Expert repair for cracked screens, battery replacements, and more.

Family Wireless Services, LLC distinguishes itself through several important features. They proudly identify as a women-owned small business, demonstrating a commitment to local economic growth. They cater to a broad customer base with in-store pickup and in-store shopping options, alongside convenient delivery and even same-day delivery. Accessibility is also a priority, with a wheelchair accessible entrance and wheelchair accessible parking lot. They embrace modern payment methods, accepting credit cards, debit cards, and NFC mobile payments.

Customer Feedback and Reputation

Currently, Family Wireless Services, LLC boasts 32 reviews on Google My Business, with an impressive average opinion of 4.3/5. This positive feedback highlights their commitment to customer satisfaction. They also actively foster an inclusive environment, identifying as LGBTQ+ friendly and operating as a transgender safe space, demonstrating a dedication to supporting diverse members of the community. Customers appreciate the quick visit service and the availability of Wi-Fi within the store.

Other points of interest include the convenience of onsite services and the ability to complete transactions quickly.

Recommendation

For anyone seeking a reliable and multifaceted tech service provider in East Hartford, Connecticut, Family Wireless Services, LLC presents a strong recommendation. Their diverse offerings, combined with their dedication to customer service and accessibility, make them a valuable resource. We strongly encourage potential clients to visit their Facebook page to explore their services further and to contact them directly to discuss their specific requirements.

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👍 Reviews of Family Wireless Services, LLC

Banis C.

1/5

If you go there make sure you ask if they have backup screens for your phone . I called asked if they able to fix Samsung 9s plus screen they said yes, after they said phone was ready come to find out they wanted to give me a phone with a screen chipped , an only give $10 off. Told them not going to accept it they said wit will be 10 days for a new one I said ok I will wait for a new one. After 10 days called again they said they the new screen has just a " small scratched " on the screen, that they will only take off $20 off. If you going to pay about $150 for a new screen you wouldn't want a screen messed up to after it gets worse ? . He said they can't get more screens so either I accept that or they will put back the old one. Picking up the phone they gave me with the back not put back to its normal condition ( not glued back on) Some small screw heads are missing. Just hope I can find another location willingly to fix the phone seeing how this place left it . Just be aware of that type of work they do. An before picking up your cellphone check the to see the screen is good an make sure it working perfectly. Not going back to this place at all.

Connecticut P. P.

5/5

Absolutely the Best customer sales & service in the Hartford area.
I've purchased 2 phones in the last 5 years from them and always a quick easy process. The staff are on point and I would highly recommend them to anyone.

Annan Y.

5/5

These guys are the best. Susan and Kevin provides the best professional services you can ever imagine and at a reasonable price of course. They will recommend the option that’s best for your circumstances and they’re very flexible and accommodating. I’ll always return for all my phone and computer services.

Ann S.

4/5

I dropped my iPhone 6 on the tile floor and the screen was smashed. I brought it in to get repaired at Experimac in Rocky Hill. The customer service was outstanding. They were able to fix my phone while I waited. The phone looks and works like brand new. The price to repair my phone was very reasonable...much less expensive than Staples. I would definitely do business with Experimac again!

Racine R.

5/5

Love this place so much!!!. I've bought all my phones here and they have done all my phone, tablet, and laptop repairs, they are the only people I trust for my electronic device repairs, it is also a privately owned family business which I think it's very important to support. I have been a customer since 2012. You can pay phone bills here, they are familiar with selling international phone plans, and you can buy phone accessories also, they are also fluent in Vietnamese if you speak that language.

Sinful P.

1/5

My charge port on my phone was broken and should have been a simple fix because I already had a replacement over-nighted from Amazon but due to an upcoming trip was unable to fix it myself. Family Wireless quoted me $50 cheaper than anyone else I notified, so I gave them a chance. First, they wouldn't use the charge port bought from Amazon, and told me they would have to order one because they wouldn't be able to warrantee it otherwise but PROMISED it'd be in a few days. Second, they spent more time trying to convince me to buy a new phone or a new plan - why leave a plan for a broken charge port?! When I explained I was very happy with my plan and I just needed the port fixed, the man seemed annoyed and his pleasant manner stopped. I knew I should have just walked out right then but due to the urgency I prepaid and left my phone with them for the repair on Wednesday. They do not offer loaners - I would have had to buy a phone to use during the repair. I called back Tuesday to see if I could pick up my phone and was told the part was not even due until Friday. I said I would come get it because I was leaving the state on Thursday morning and take it elsewhere and was told there were no refunds even though that is not what the original salesman told me but they would "see what they could do, call back Thursday". Thursday, still no part even though this is a common part and who buys things that take more than a few days to ship anymore! So I left on my trip without my phone... So disappointed that a few days turned into more than a week. I was finally able to pick up my phone when I returned and the phone was scratched where they had opened it and the charge port looks like a bear ate through it. Also, I am no longer able to use the mic to make calls which I definitely could before I dropped it off since I called them on it and they heard me fine. And 9 days after I picked up my phone, the charge port is not working. When I called to complain that they broke the mic and the port isn't working I was told they do not warrantee their repairs. That is the exact opposite I was told when I left it - the whole reason they wouldn't take my replacement part I had brought in with me was because it would not have been covered in their warranty?!?! So I had to buy a new phone anyway because they completely destroyed mine. I would stay far, far away if you have any repairs and go anywhere but here.

Morgan F.

1/5

I took my phone here to have the charging port replaced and they either just cleaned it, or replaced it with a used port. For $69 it should've been a brand new one. I suspected it wasn't a new port when I examined it in the parking lot and saw wear that was uncharacteristic of a brand new part. Plus there was lint inside which makes me think they just cleaned it. I had my roommate, who had previously done repairs on smartphones, check it out and he said there wasn't any way it was a new part.

Thy N.

5/5

They are fantastic! Been coming here for years. Super easy to make an appointment with Kevin. He replaced my iPhone in 15 minutes.