Electronic Merchant Systems - Cleveland, Ohio

Electronic Merchant Systems (EMS): A Premier Financial Solutions Provider

Electronic Merchant Systems (EMS) is a leading provider of electronic payment processing solutions, primarily serving the needs of financial institutions. Located at 250 W Huron Rd Suite 400, Cleveland, OH 44113, EMS offers a comprehensive suite of services designed to streamline payment acceptance and management for its clients. With a dedicated team and a commitment to innovation, EMS has established itself as a trusted partner in the evolving landscape of digital commerce. The company’s operations are underpinned by robust technology and a client-centric approach, ensuring seamless integration and superior support.

Company Overview and Specializations

EMS specializes in facilitating secure and efficient transactions for businesses of all sizes. Their core competencies encompass a wide range of services, including payment gateway integration, merchant account setup, PCI compliance, and reporting and analytics. They cater specifically to the demands of financial institutions, providing them with the tools and expertise necessary to offer cutting-edge payment solutions to their own clientele. EMS’s commitment extends beyond simply processing transactions; they focus on building long-term relationships based on trust and mutual success. The company’s expertise also includes supporting diverse payment methods such as credit cards, debit cards, mobile payments, and ACH transfers.

Location and Accessibility

EMS’s headquarters are strategically situated in Cleveland, Ohio, at 250 W Huron Rd Suite 400. This location provides convenient access to major transportation routes and facilitates efficient communication with clients and partners. The facility is designed to foster collaboration and innovation, boasting modern amenities and a supportive work environment. For those planning a visit, EMS offers several key accessibility features:

• Onsite services: Dedicated support teams are available to assist with technical issues and answer client inquiries.
• Wheelchair accessible entrance: Ensuring inclusivity and ease of access for all visitors.
• Wheelchair accessible parking lot: Providing convenient and accessible parking options.
• On-site parking: Offering ample parking facilities for staff and clients.

Contact Information

Potential clients and partners can easily reach EMS through the following channels:

• Phone: 2167106995
• Website: emscorporate.com

Customer Feedback and Reputation

EMS consistently receives positive feedback from its clients, as evidenced by its impressive 1150 reviews on Google My Business. The company maintains an average opinion of 4.6/5, reflecting a high level of satisfaction among its user base. Clients frequently commend EMS’s responsiveness, expertise, and dedication to providing exceptional service. One notable comment highlights the individual efforts of Richard Young, a Client Services representative, who went above and beyond to resolve a client’s issue, earning praise for his dedication and professionalism. This sentiment underscores the company’s commitment to fostering a culture of client-focused support. It's clear that EMS prioritizes building strong relationships and ensuring a positive experience for every client. The dedication to service is a consistent theme throughout the numerous positive reviews.

Key Features and Benefits

EMS’s solutions are designed to deliver significant benefits to both financial institutions and their customers. Key features include:

• Secure Payment Processing: Utilizing advanced encryption and security protocols to protect sensitive data.
• Real-time Reporting: Providing detailed insights into transaction activity and sales performance.
• Customizable Solutions: Tailoring payment processing options to meet the specific needs of each client.
• Dedicated Support: Offering responsive and knowledgeable customer support.
• PCI Compliance Assistance: Guiding clients through the complex process of achieving and maintaining PCI compliance.

EMS is committed to staying at the forefront of payment technology, continuously adapting its solutions to meet the evolving demands of the market. Their focus on innovation, combined with their dedication to customer satisfaction, positions them as a valuable partner for financial institutions seeking to provide seamless and secure payment experiences. The company's success is built upon a foundation of technical expertise, client-focused service, and a proactive approach to industry trends.

EMS strives to be more than just a payment processor; they aim to be a strategic partner, helping financial institutions and their clients thrive in the dynamic world of digital commerce. The company’s commitment to excellence is reflected in its ongoing investment in technology, its highly skilled team, and its unwavering dedication to customer success.

👍 Reviews of Electronic Merchant Systems

LaShandra B.

5/5

I called EMS for assistance and spoke with Richard Young in Client Services. He was absolutely amazing. He went above and beyond to help me solve my issue. Thank you so much Richard continue providing great services. EMS he deserves a raise because he’s making the company look good. Keep up the great work!

Tippy T. S.

5/5

EMS is the perfect fit for our business. We run a very streamline retail store. While seeking the best performance for merchant services, we sought out EMS - dedicated to providing reliable, simple, secure payment processing. After speaking with EMS representative Richard Young, we are beyond satisfied with the level of professionalism, knowledge and skillset for an evolving company. Richard is well-versed in articulating "the how to" operate, facilitate transactions and provide different payment services that meet companies' and customers. We look forward to being in great company with EMS! Thanks Richard....You ROCK! 🤗

Alley S.

5/5

I had the pleasure of working with Richard Young at EMS, and I couldn't be more impressed. Richard is incredibly knowledgeable and went above and beyond to assist me. His customer service is top-notch, and he truly made a difference in my experience. If you're looking for excellent service and expertise, I highly recommend working with EMS, especially with someone like Richard on your team!

Stolp L.

5/5

Spoke to Richard Young in CS, he was super helpful as always. Was able to provide me with all the information I needed and made sure I understood the issue before our call ended. He even followed up on email with everything I needed. Great service.

Juan G. R. M.

1/5

EMS (Electronic Merchant Systems) is absolutely terrible and a complete fraud! These people hold payments without any valid reason. Even after I provided all the verification documents they asked for, they still held my payment for 120 days! Because of them, my other businesses are suffering losses. A client sent me a payment, and EMS held it for 120 days. I gave them everything they asked for during verification, but they still held my money. Because of their actions, my clients' work is getting delayed, causing losses to both my clients and my business. My advice to everyone is DO NOT USE EMS! They are completely unreliable and unprofessional!

Joyce W.

5/5

I’ve been an EMS customer for 15 years now and am always very satisfied with their customer service. I with with Steve Miller out of the Rochester, NY region and was just helped on the phone by Richard Young. Whoever I work with is always knowledgeable, friendly and works with me until the issue is solved. Highly recommend.

Lott B.

5/5

Always a great experience when calling these guys especially Richard Young. He’s my go to for all things even though he’s strictly for tech-support he will help with anything he can. And we appreciate it very much!

Brantley W.

5/5

Mrs. Marion Unartel always goes above and beyond. She never forgets anything, she is always so sweet, kind and very helpful. Electronic Merchant System should be very proud to have her on their team.
Carol Crosby
Wiggins Best Buildings