Bridgeport Public Library Main Branch - Bridgeport, Connecticut

Meche ?.

This past Saturday, December 16 I attended a conference workshop and everything was amazing up until the time that it was to leave. The facilitator was wrapping up and bringing the event to the clothes when a female security officer abruptly came in and just let her know that we needed to leave. Now there wasn’t a smile. There wasn’t any warm it was making everyone feel like they were thrown out, even though it is the policy of the library to close at a certain time, but the delivery the tone and the mannerisms were horrendous. As amazing as the conference was the residue of feeling offended, disrespected, and being treated rudely Has left a very disappointed feeling. There are many ways to have people, comply with policies and procedures. This young lady did not have the desire or care, and that is very disappointing.

Tashea L.

I hope this message finds you well. I am writing to bring to your attention an unfortunate incident that occurred during an event I hosted at the Bridgeport Library on 12/16. The incident involves the unacceptable conduct of one of your security staff members, which greatly impacted the positive atmosphere of our gathering.

Our Entrepreneur Conference, aimed at empowering youth and facilitating dialogue among business professionals, lawyers, and financial advisors, was scheduled to conclude by 4:30 PM to ensure we could exit the premises by the library's 5 PM closing time, as previously communicated and agreed upon with the supervisor.

However, at approximately 4:20 PM, while we were in the process of concluding the event and answering a guest's question, a female security guard entered the room in an aggressive and disruptive manner. Despite my attempt to explain that we were in the process of wrapping up as agreed, she continued to speak loudly and confrontationally, insisting that we vacate the premises immediately.

Regrettably, her behavior was disrespectful and unprofessional. Not only did she disregard our efforts to conclude the event in an orderly manner, but she also exhibited an unacceptable level of rudeness and insensitivity. Her remarks, including personal comments about appearance, were completely uncalled for and created a hostile environment among attendees.

Furthermore, I was disheartened by the supervisor's response, which appeared to justify the security guard's behavior solely based on time constraints. I firmly believe that the situation should have been handled with more tact and professionalism, respecting the ongoing program and the individuals involved.

It is my sincere hope that this incident will not be disregarded. I urge you to address this matter promptly and provide the necessary training to ensure that all staff members, especially those in security roles, are equipped with the appropriate communication and conflict resolution skills.

While I am grateful for the library's support in hosting our event, the unfortunate experience has left a lasting negative impression. Regrettably, until such concerns are addressed and appropriate measures are taken, we are hesitant to consider returning to the premises.

Thank you for your attention to this matter. I trust that you will take appropriate action to prevent such incidents from occurring in the future.

Elizabeth M.

It was great, many changes have been made Today was my first time to go there, since the pandemic began last February.
Which is good for safety. The staff are always helpful.

Kathleen C.

ALWAYS helpful Staff....very friendly! Often I come in to do my Volunteer work and there is always someone to help when I can't figure computer functions - a lot! ALWAYS an AMAZING display of books on the second floor...arranged with care and attraction..!!

Christopher G.

Very friendly place. Staff are very helpful. At least in my experience. I suggested an edit to Google because it stated they closed today at 8. Just went there and they were closed. Hours on the front door said til 6pm. I'll go in the morning though. Also don't like the fact that they now charge to print and all that. If i remember correctly when I was younger and always went there they didn't charge any such fees. I could be mistaken by my memory though lol. Furthermore , this review is by me Jonathan V. I am just logged into my man's phone and forgot to sign in for this!

Robert S.

Lazy employees won't get up and bring a hold request to the circulation desk for months "in transit". All the time wondering why your DVD is taking so long to arrive. Also, non of them no how to answer any questions you might have. I think a lot of them are community service. people.

lisa T.

Anna and the children's services staff at the Burroughs-Saden main library branch are friendly and very helpful. There are storytimes on Saturdays and weeknights for busy parents and caregivers to take their young children. The children's department is beautifully laid out. I love the Picture Book Room, the Lego table for little builders, and the coloring station. A great place to spend quality time with your young children and introduce them to reading and play activities.

Mariano R.

I am a voracious reader with a photographic memory. Ever since struggling to read English. This is by far the main branch for all things. Whether futuristic or historic i I absolutely love it...🤗