Booking.com USA - New York, New York

Brian R.

ZERO stars do not list your property on it is a complete hassle and nightmare. The customer service is awful and you can't understand what they are saying as they don't speak English. Transferred to multiple people complete runaround for our property listing. This company should get sued if someone is looking for a class action lawsuit this would be perfect.

Sand L.

STAY AWAY! Based on the reviews , I am going to see if there is an attorney that would be interested in filing class action lawsuit. I will also be contacting the Attorney General.
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I checked-in on 8/31/2024 at the Extended Stay in a Stockton CA and there was a dog barking in a room next door ALL NIGHT (The recording was to booking.com)

I called the front desk 3 times and the hotel did nothing about it. In frustration, I called booking.com and the representative called the front desk, no one answered, so they stated there was nothing they could do.

They sent me an e-mail at 5:31am on 9/1/2024 stating that they sent Extended Stay an e-mail and they had 48 hours to answer. I never heard from Extended Stay and to date, no one has contacted me by phone and e-mail.

I literally was up for 24 hours because of the dog barking, so I checked out on 9/1.

The front desk stated that 6 other people complained about the dog and they understood me checking out. I was advised that they would credit me once they spoke to booking.com. 25 days later, no credit.

If using booking.com was the only way to book, I would never travel again!!!!!

Gary M.

I rented a motel room at DesPlaines Motel in DesPlaines Illinois on Rand Rd on Booking.com by mistake based on fake pictures and reviews on their website or app. This place is terrible. The worst motel I have ever seen and don’t book a room there. The staff doesn’t speak English are very rude and will tell you to leave if you ask a basic question. How the city of DesPlaines allows this bug infested, run down motel to exist is beyond me. The place is decorated with obsolete cheap run down furniture, smells like mold or mildew, with paint chipping, bathroom shower floor tile falling apart and I bet it’s full of asbestos. I felt bad after renting a room there for a a young man trying to stay close to O’Hare airport for his flight home. I will never use Booking.com again as they do not care who they partner with. The motel should be gutted, fully renovated or bulldozed. Bulldozing would undoubtedly be the best solution. How can you rent rooms to English speaking customers if the owners or front desk doesn’t understand English. They can’t even understand the word “better room” as when I inquired about getting a better room, like the picture of the rooms online, which is false advertising, they told me I better get out of the office. Save yourself time, money and a headache as I wouldn’t let a rat sleep in the motel.

Booking.com should be shame of themselves for partnering with such a disgusting place.

The pictures are fake and are not the actual room and Booking.com knows about this fraud.

Natasha L.

We are so disappointed with booking.com about their policy-We Price Math Claim. We did provide as they requested-screen shot and link that showed the cheaper price $405 than we bought in $624. As soon as we found out the cheaper price before we checked in the hotel and we didn’t arrive at hotel at all. However, so sad that the customer service staff are playing games with us. The first person guided me to provide screen shot and link with cheaper price. I did submit as soon as the telephone conversation ended. She did respond to me a refund will be processed. I did trust her and trust booking.com company. After 13 days I called them back for 5 times. They hanged off me without even letting me finish my conversation. When I reached the last customer service, I told her: Do not hang off me until I finish and I need her help to solve my problem and my case requesting a refund. Lastly, she let me finish my conversation and Ask me to wait for transferring me to her manager for further help. And then she requested me to send her the invoice of my original price $624 and then they processed. I continue trusting her and booking.com. She finally made me stop the telephone conversation and said she will send email to me. The email said: “unfortunately, we are unable to process your claim as we didn’t not receive it on time.” They keep refusing to admit that I did submit it on time and as soon as I found out the cheaper price and before I checked in my hotel room. Actually, the hotel did advise us to call booking.com for a refund. Now I really don’t know what to do and which department I should contact for a refund. So sad and disappointed because booking.com doesn’t follow their policy to do We Price Math Claim.

Andrea R.

In 2023, I modified a booking due to a flight delay in the U.S. I received confirmation from Booking.com of the cancellation and the assurance that I would be refunded. However, the refund never arrived, despite multiple phone calls during which Booking representatives assured me it would be processed. Since I don’t have time to waste, I gave up. Whether this was due to intent or negligence doesn’t matter. In either case, these few withheld funds will cost you all the earnings I would have generated for the platform over the next 30 years, simply because I will never use your services again and will share this unpleasant experience with everyone I know and meet in the future.

Linda P.

If I could give this company a negative one I would. I’ve been using booking.com for years. A mistake happened on their website system and when I called them to rectify it, took long to respond & not resolve. I had to call again, and the hotel. They kept bouncing me back to each other like a tennis match because booking didn’t want to take responsibility . At the end booking didn’t refund me the money that they took from me for a room that was never used or gave me a solution to my issue. I asked them to accommodate me a room for the correct dates and they said no. No coupons, no discounts, and no I’m sorry…. this was for a business trip! I had to share my room with my assistant because I couldn’t pay another room again and expense it. I can’t expense a room not used. I’m so angry with your company. Not even an accommodation for a long term customer? What’s the problem with refunding me $125 when you’re making billions!!!!

Please review that call. I hope it was recorded. I constantly asked to be transferred to a supervisor or a manager. And I was denied that too. I am going to complain about you every where I can and you will never have my business again. I hope that you lose customers through it because this is a terrible way of conducting business.

Melissa C.

I would give zero stars if possible. Terrible customer service. Booked a home that was unsafe and additionally not as posted on the booking site. We left the property and never stayed. Booking.com refused to give us a refund. Their customer service rep advised me not to cancel right after leaving when I would have gotten a partial refund, and they will ask for a full refund. They are now refusing any refund! THE WORST! A total scam of a company.

L T.

Getting refund from booking.com for cancelled flight is a nightmare with Booking.com. It has been 2 months since I canceled a flight in summer. I called them 6-7 times in past 2 months trying to get my money back. Every time someone told me I am getting it within next 24-48 hours or in just few days. I had been waiting and waiting. The last time they told me the money was sent back to me but held at bank somewhere, then they asked me to call my bank to find where it is. I asked for the bank transit reference number and they promised to send it to me within few hours. So far I haven't received anything yet. It's such a scam and joke!