AAA West Hartford - West Hartford, Connecticut

AAA West Hartford: A Comprehensive Insurance and Service Hub

Located at 815 Farmington Ave, West Hartford, CT 06119, AAA West Hartford stands as a cornerstone of insurance and service solutions in the West Hartford area. With a phone number of 05704353, this agency offers a range of services designed to meet the diverse needs of its clients.

Overview and Specialties

AAA West Hartford is not just a generic insurance agency; it prides itself on being a full-service provider with specialties in Insurance Agency, Auto Insurance Agency, Consultation Services, Home Insurance Agency, and even a Travel Agency. This comprehensive approach ensures that whether you're seeking protection for your home, vehicle, or planning a trip, AAA West Hartford has got you covered.

Facilities and Accessibility

For those who prefer face-to-face interactions, the agency offers appointments both online and onsite. The entrance and parking lot are designed with accessibility in mind, featuring wheelchair accessible features, making it convenient for everyone. Their commitment to inclusivity is evident in their facilities.

Customer Experience and Reviews

Customer satisfaction is a key focus at AAA West Hartford. With an impressive average opinion of 4.4/5 on Google My Business based on 835 reviews, it's clear that their service leaves a lasting positive impression. A snippet from a glowing review highlights the professionalism and personability of their staff, exemplified by a technician named Angel who provided swift and excellent assistance after a flat tire incident. Such experiences reflect the dedication and quality that AAA West Hartford strives to uphold.

Information for Prospective Clients

When considering AAA West Hartford, it's important to note their online appointment system, which allows you to schedule visits at your convenience. The agency also offers onsite services, ensuring that help is just a phone call away, no matter where you are. Given their wheelchair accessible entrance and parking, AAA West Hartford is committed to serving all members of the community.

To those looking for reliable insurance and service solutions, AAA West Hartford offers a promising path. Their dedication to customer service, combined with a broad spectrum of services, makes them a top choice in the region.

Final Recommendation

For anyone seeking comprehensive insurance coverage and exceptional service, it's highly recommended to reach out to AAA West Hartford through their website at cluballiance.aaa.com. Their professionalism, accessibility, and commitment to customer satisfaction are sure to make your experience worthwhile. Whether you need insurance advice or roadside assistance, AAA West Hartford is poised to meet your needs with competence and care. Don't wait - take the next step towards peace of mind today.

👍 Reviews of AAA West Hartford

Stephen

5/5

On March 5th I called AAA Roadside for assistance with a flat-tire.
The phone rep - Yolanda - was professional and helpful taking needed info - thank you Yolanda. Within 30 minutes, Angel the auto-technician arrived - did an assessment and had me on the road quickly. Angel was GREAT and represents the reasons I've been an AAA member for over 30 years - he provided excellent service and was most personable. Angel reflects the qualities of an ideal AAA staff member!

Kansas08

1/5

Although I had AAA for years this was my first visit to a physical location and decided to go to the closest one - West Hartford, CT. I needed baby passport photos, so I called the office first, to ensure they provided this service. They told me they did, and that the baby needed to remain in their car seat etc. Once I walked in and told the staff what I needed they seem bothered .. Such rude staff .. I swear. But I decided to stay since I had my USPS passport app right after. I was asked to lay the baby flat on a desk .. yet baby was cooperating and got some photos taken. I went to my passport app just to be told babies need to look at the camera more and not have eyes closed nor look sideways etc so I decided to go back. The look and attitude I received once back. I kindly asked to re take the pics but this time wasn’t happening since my baby was fussy. When I kindly mentioned the fact that I was not happy on how I was being treated let alone the fact that they don’t know how to take babies passport photos correctly… I heard these type comments: “ if you would like nicer pictures go to a professional photographer” “We know what we are doing but it’s your baby who is not feeling good” etc. to make a long story short, this location has the most unkind and non - kid friendly staff. Every single person in the office I talked to had same attitude - like 4-5 of them. Never going back .. hoping a supervisor reprimand these employees . I worked years in customer service and hospitality and can’t even believe these people’s attitude towards a loyal member , let alone the fact I was with a small child. To sum up, went to Cromwell, CT branch the day later and they took such great care of us!!!

Heidi S.

2/5

Very spotty customer service -- some of the employees insult and are condescending. While I was there they let an elderly gentleman who looked weak and was trembling stand in a one-person line for a while, waiting for help. Attentive staff would have rushed to help him. My experience at this location makes me rethink my AAA membership.

Jorge O.

5/5

Lost my drivers license and scheduled an appointment for the very next day. Walked in at my scheduled time and was there for about 15 minutes. Ashley was very helpful in answering all my questions at the front desk. I was in and out. Definitely recommend this location for all your AAA needs.

Anonymous

1/5

Customer service was horrible. Ashley has a very nasty attitude,Poor customer service, not friendly at all. Very sarcastic when responding to questions. Everyone else was wonderful.

Edward G.

1/5

Had an appointment for 9:30 and I set there for over 45 minutes while all the walk ins was taking care of first just for a license renewal

Clare L.

5/5

I had a complicated membership situation and Kelli Stormes was fabulous. She was very thorough and willing to go the extra mile to help find a positive solution to the situation. She exemplifies what great customer service should look like. Many thanks to Kelli and AAA for hiring such a great person!

macy R.

1/5

bad service. customer service agents on the phone were rude and snappy. the first woman i spoke to didn’t even put in our help request after we told her we were on the side of the road in a dangerous area. then another agent hung up in the middle of me explaining our situation to her calmly. waited for two hours before calling back 20 minutes after our maximum wait time and then they sent all the texts and links they were supposed to. extremely long service time, rude agents, poor service