AAA Huntsville Insurance and Member Services - Huntsville, Alabama

Lori H.

I requested a scheduled tow from my home in Guntersville to a local dealership and no one came. An hour after the window had passed I called and was told the 1 hour window was “just an estimate.” The dealership was then closed so I rescheduled for 10 am today. No tow truck and no phone call. At 11:30 this morning I called again and was told the dispatcher would call me to let me know when the driver would be on his way. It’s now 5:30 pm and no call. What pitiful service from a company I have been with since 2013.

Bill H.

We had a flat tire on a busy expressway up in Michigan 800 miles from home at 7am. AAA refused to dispatch the closest tow truck because it was too expensive. They let us wait for an hour and never sent anybody. When I called back for the 4th time the woman told me that I could call a tow service and then submit the receipt. She had waited for over an hour before telling me that. She knew where all the wrecker services were, but now I needed to find one on my own. I did, of course, and then made sure they did pay for the "expensive" tow by submitting the receipt. So they saved nothing and lost a long time customer.

I've been a member for 55 years and this "service" was worse than having nothing. We would have been back on the road before I had to called AAA the second time in frustration. AAA didn't care that we were in an extremely dangerous spot, a narrow shoulder with a drop-off and an endless stream of semis barreling past at 80mph.

Julee

They do passport photos BUT they don’t do a digital copy!
Go to Walgreens for that.

william S.

I suggest cancelling your membership if you experience the lack of service I just did today. AAA lost a 40 year member and 4 more in my family. Follow up with customer non existent after tow truck driver decides to cancel the service because we could not hear their phone call to us while stranded on the road. I think we can find a better road service dealer that wants to keep customers. Zero stars is my rating.

Sean K.

I contacted them for a bundled home and auto policy. I received competitive premium quote and signed up for all policies and paid in full for the year. One week later I get a 'policy update from the underwriter' that increased my home policy by 40%! And they can't/won't give me the policy I agreed to and paid for, "because AAA needs to insure for full replacement value'. That is what the quote process was for! Watch out for this BAIT AND SWITCH SCAM! Also they know full well what they're doing because they have a "10% early cancellation PENALTY".

Jessica B.

I got booted from my previous insurance company, leading a lot of other companies to offer me outrageous rates or refuse to insure me at all. Not only did AAA never waver in their amazing roadside coverage, they offered me an incredible rate for auto insurance. I've been with them for insurance nearly a decade now (I've had roadside coverage since I was 16), and I've yet to find another company that can even match what they've offered -- much less offer it cheaper or better!

Gloria G.

SEAN OLIVER in Huntsville Al.Deceived Me While I was Sighning up for Roadside Service and Signed me up for Auto Insurance which I already Have . NOTE:YOU DO NOT NEED A VERIFICATION SIGNATURE FOR ROADSIDE. . He was Trying to steal the Money out my account. Do not trust this Thieve. His Manager Stacy Bibbs Should Fire Him because I'm sure he's a Repetitive Scam artist.

Kathy S.

First, James from United towing was excellent. To make a long story short for this purpose, we waited 3 hours for a tow and was unable to get in touch with AAA to inquire what the problem was. No phone answer after multiple attempts. After I went online and made a service request myself, after over 3 hours waiting, did I rec a tow. I had already made the request on phone with AAA. I guess if I'd waited on AAA to do it we'd still be waiting.