Mattress Firm DeKalb - DeKalb, Illinois

Introduction to Mattress Firm DeKalb

Nestled in the heart of DeKalb, Illinois, Mattress Firm, located at 2395 Sycamore Rd, stands as a beacon of comfort and quality in the mattress industry. With a strong 4.9/5 average rating from 1013 Google reviews, this store has established itself as a go-to destination for those seeking a perfect night's sleep.

Main Services

• Mattress Sales: Mattress Firm DeKalb offers a wide range of mattresses from leading brands, including Tempur-Pedic, Sealy, and Serta. Their extensive collection caters to various needs, from memory foam and hybrid to innerspring and adjustable bases.
• Children's Furniture: The store features a dedicated section for children's furniture, ensuring little ones sleep soundly in style and comfort.
• In-store Shopping Experience: Mattress Firm DeKalb provides a spacious showroom where customers can test mattresses, find the perfect fit, and make informed decisions with the help of knowledgeable staff.
• Delivery Services: For added convenience, the store offers delivery services, ensuring your new mattress arrives safely at your doorstep.
• Installation Services: Mattress Firm DeKalb also provides professional installation services, helping customers set up their new mattresses hassle-free.
• Repair Services: The store offers repair services for mattresses under warranty, ensuring customers get the most out of their purchases.

Location and Access

Mattress Firm DeKalb is situated at 2395 Sycamore Rd, DeKalb, IL 60115, United States, in the heart of the city's retail district. The store is easily accessible from major thoroughfares like I-88 and IL-38, with ample parking available for customers. The store is also wheelchair-accessible, with dedicated parking spots and an entrance designed for easy access.

Featured Characteristics

• Knowledgeable Staff: Many customer reviews highlight the helpful and informative staff at Mattress Firm DeKalb. Employees are known for their ability to guide customers through the mattress-buying process and find the perfect fit.
• Wide Selection: The store offers an extensive range of mattresses, bedding accessories, and children's furniture, ensuring customers can find everything they need under one roof.
• Competitive Pricing: Mattress Firm DeKalb is praised for its competitive pricing and frequent sales, making high-quality mattresses affordable for customers.

Practical Information

• Business Hours: The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 12:00 PM to 6:00 PM.
• Phone Number: Customers can reach the store at 815-758-4320.
• Website: For more information about products and services, visit the store's website at mattressfirm.com.

Positive Aspects from Reviews

Customers consistently praise Mattress Firm DeKalb for its excellent customer service, wide selection, and competitive pricing. One customer, in particular, highlights the helpfulness of Maggie, an employee who assisted them in finding the perfect mattress.

"I went shopping today in need of a new mattress. I decided to go to Mattress Firm again. I had bought 2 mattresses in the last 6 years. Maggie helped me today & showed me a few or more. She was very knowledgeable and helpful. I left with a new mattress that I absolutely love!"

This review encapsulates the positive experience many customers have had at Mattress Firm DeKalb, with knowledgeable staff providing personalized assistance to ensure customer satisfaction.

👍 Reviews of Mattress Firm DeKalb

Marilynne V.

5/5

I went shopping today in need of a new Mattress. I decided to go Mattress Firm again. I had bought 2 mattresses in the last 6 years. Maggie helped me today & showed me a few or more mattreses. She was very good at her job. I asked her many questions & she answered all of them . I made a decision & was very happy with service. Mattress will come Tuesday& excited about that. Maggie was a great employee& will recommend her to anyone who needs a Mattress.

Brittany Z.

5/5

Maggie at Mattress Firm was amazing! She was friendly, knowledgeable, and made the whole process easy and stress-free, especially with 2 small children with us! She really took the time to help us find the right mattress without any pressure. She gave us her own personal opinions that we appreciated and got us an awesome deal! Great customer service from start to finish—highly recommend!

Bernadette A.

5/5

Jason took his time with us. We initially had talked with Brad but he was needed at a different store. Jason helped us define our needs and took his time explaining the difference between the final selections we choose to go with. I think our family will be pleased and we will see an improved health with a quality matrice for my husband and I.

Christopher D.

5/5

Brad was incredibly helpful and friendly. No pressure felt with the purchase, which I appreciated. Bed was delivered two days later, and for a reasonable fee, they hauled our old mattress out and set our new one up. They were in and out in maybe 5 minutes. Looking forward to a good night of sleep...

Chris P.

5/5

Maggie is wonderful! She listened to our likes and dislikes from other beds and somehow selected the perfect mattress. Of course she let us try out all of the others we thought we would like. In the end she found the perfect bed. 😁

Rich K.

5/5

Jason was awesome! No pressure and answered a ton of questions. So glad that I came in and actually tried mattresses because what I thought I wanted was nowhere what I actually bought. I read all these reviews mentioning Maggie and Brad, but they don’t have anything on Jason! Thank you!!

Amy M.

5/5

Maggie gave us the best customer service we have had in a long time. She listened as we described what we were looking for and showed us several options and explained everything about each mattress. She was very knowledgeable, friendly and never pushy. I would have to say she was the reason we purchased from Mattress Firm.

Dan J.

5/5

Loved working with Bradley. He was knowledgeable, patient and took time to answer all my questions. Made buying easy and when I was not sure exactly what I was looking for he asked me the right questions … no high pressure. Great experience!