What services does Panola-Harrison Electric Cooperative offer?

The cooperative provides electricity distribution and supply, outage reporting and emergency services, energy conservation and efficiency advice, and account management and billing.

How can I contact Panola-Harrison Electric Cooperative?

You can call their main phone number at 903-359-3793 or visit their website at phec.us for more information.

What is the cooperative's reputation like?

The cooperative has a mixed reputation, with some customers praising their reliability and dedication to serving the community, while others have reported mixed experiences.

Does Panola-Harrison Electric Cooperative offer any energy conservation programs?

Yes, the cooperative offers energy conservation and efficiency advice to help customers reduce their carbon footprint and save energy.

Can I access the cooperative's services if I have a disability?

Yes, the cooperative's main office is wheelchair-accessible, and they have ample parking available for visitors with disabilities.

Panola-Harrison Electric Cooperative - Marshall, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 410 E Houston St, Marshall, TX 75670, United States.
Phone: 9039357936.
Website: phec.us
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 93 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative 410 E Houston St, Marshall, TX 75670, United States

☎️9039357936

⏰ Open Hours of Panola-Harrison Electric Cooperative

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Introducing Panola-Harrison Electric Cooperative

Located at 410 E Houston St, Marshall, TX 75670, United States, the Panola-Harrison Electric Cooperative has been providing reliable and efficient electric services to the community for many years. As an electric utility company, they specialize in providing electricity to residential, commercial, and industrial customers in their service area.

Main Services

Electricity distribution and supply
Outage reporting and emergency services
Energy conservation and efficiency advice
Account management and billing

The Panola-Harrison Electric Cooperative is dedicated to ensuring that their customers receive the best possible service and support. They offer a variety of services, including reporting and addressing power outages, providing advice on energy conservation and efficiency, and managing customer accounts and billing.

Location and Access

The cooperative's main office is conveniently located at 410 E Houston St, Marshall, TX 75670, United States. They are easily accessible by car and have ample parking available for visitors. Additionally, the location features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that all customers can access their services with ease.

Featured Characteristics

Some of the unique characteristics of the Panola-Harrison Electric Cooperative include:

Experience and expertise: With years of experience serving the community, the cooperative has the knowledge and skills to provide exceptional electric services.
Reliability: The cooperative focuses on ensuring that their customers receive a reliable and consistent supply of electricity, minimizing disruptions and outages.
Customer support: They have a dedicated team of professionals who are always available to answer questions and address concerns, ensuring that customers feel well-supported.

Practical Information

To get in touch with the Panola-Harrison Electric Cooperative, customers can call their main phone number at 903-359-3793. Additionally, their website phec.us provides detailed information about their services, policies, and more. Customers can also find the cooperative on Google My Business, where they have earned a total of 93 reviews, with an average rating of 2.1/5.

Positive Aspects from Reviews

While some customers have reported mixed experiences, many have praised the Panola-Harrison Electric Cooperative for their reliability and dedication to serving the community. One reviewer noted, "I have been a member of this electric co-op for 25 years, and I can say that they have always provided me with reliable electricity and great customer support." Another reviewer shared, "I appreciate their efforts to conserve energy and reduce our carbon footprint. They're making a real difference in our community."

In conclusion, the Panola-Harrison Electric Cooperative is a reputable and reliable source of electric services for residents and businesses in the Marshall, Texas area. Their main office is located at 410 E Houston St, Marshall, TX 75670, United States, and they can be reached by phone at 903-359-3793 or via their website at phec.us. With a focus on reliability, customer support, and community involvement, the cooperative has earned a reputation for excellence and continues to serve the community with distinction.

👍 Reviews of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative - Marshall, Texas

Brittany E.

1/5

Power is always out for hours at a time with no real updates but they never fail to request your payment. At this point I’m constantly reporting them to BBB. This company is crooked and corrupt.

Mike W.

1/5

This electric company sucks!! This power has gone out since Saturday and it’s Tuesday. If the wind blows wrong or rain starts, you can guarantee it’s gonna go out!! We pay our bill on time, every time…. We understand that the storms aren’t preventable but something has to be done about this… just 2 miles up the road is Aep/Swepco territory and they’ve had the same storm come through… lost power for an hour and it’s on….this just doesn’t make any sense and if we could SWITCH we would!!! Worst power company in Keithville, Springridge, And the surrounding areas. This power goes out once or twice a week, in this heat and it’s ridiculous!!!

Kyndal S.

1/5

This company is a joke. It will rain and the power will be out for HOURS. No good updates. Their updates will say “linemen are wading through the water” like ok? Where are the REAL updates Not the lineman I am blaming. This company needs a better system. Stronger system. No thunder, no lightening, no wind but still NO POWER. Hate that we have no choice but use this sorry company.

Judy M.

1/5

We've had service with Panola Harrison for almost 3 years. The WORST service ever.!!!!! Keep calling when power goes off, the response, "call an electrician". Why? Just to spend more money to discover their problems Their records don't show us loosing power. Convenient?
Really want to speak with a member of the Board of Directors. But web site doesn't have a contact function. What are they Afraid of Or is this only for show? Doesn't deserve any stars for service.

JB B.

1/5

Same complaint that most users have voiced. Power goes out constantly, and they are slow to get it restored. The street just south of us is on SWEPCO, it never fails, we lose power they still have power. PHEC is a joke of a company run by a bunch of crooks.

Steven M.

5/5

I'm extremely happy with PHEC. Outages happen but they are rare (we are rural at the end of the line). The rates are lower than what I've paid elsewhere. Every contact I've had with the Office has been positive.

Thanks Panola-Harrison!

Lisa M.

1/5

It's a perfectly nice evening. My power has been out for 30 minutes for no reason at all! It took several calls to get their outage reporting number to even take my report. Now a crew has to be sent out. I'd say they're a joke, except it stopped being funny years ago

Amanda D.

3/5

My electric bills are higher with this company than my house in the Dallas area. I am at the Dallas house most of the time. I could be gone for a month and my bill is still $150 with everything turned off. All the lights are off and air conditioner. It makes no sense. I think they use an averaging metric if your electricity usage is low. I did call and ask to get my actual reading for my usage a couple of months ago and asked them to check my electric meter to make sure nothing was wrong. The lady I spoke with was nice and said she would have a crew out to check on the meter. They never followed up, however, they did credit my account $150 which I appreciated. Now my bills are still over $100 and I haven’t even been there so I’ll be calling them again to try and figure out what’s going on. It’s annoying to be required to go through this co-op and not have the option to choose your own provider. Hopefully, they’ll make things right again when I call.